Tuesday, 21 July 2009

links for 2009-07-21

  • "In the same breath that it used to announce a $213 million second-quarter loss, Continental said it will add a $5 surcharge to bag fees paid at the airport. Passengers can avoid the surcharge by paying the fee online. The new airport fees, which come to $20 for the first bag and $30 for the second, are effective immediately for travel August 19 and beyond.

    "Delta is also adding a $5 surcharge, effective for tickets booked on or after July 16 for travel on or after August 4. Delta's airport bag fees will also jump to $20 for the first bag and $30 for the second."

    That's right, you pay a fee for paying a fee. Have these buffoons give any thought to the fact that part of their profit losses may have to do with the incredibly crappy customer service they deliver? Just keep sending more business to Southwest, morons.

posted on July 21, 2009 11:06 PM

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